Accessing the NPAC
What NENA members need to know about IVR and ELEP

How is the NPAC valuable to my agency?

The Number Portability Administration Center (NPAC) gives user access to the most current and accurate database of US ported phone numbers.

Law enforcement agencies (LEA) and Public Safety Answering Points (PSAP) access NPAC data through the Interactive Voice Response (IVR) service, a free phone-based system, or the Enhanced Law Enforcement Platform (ELEP), a fee-based, online search alternative.

These services allow users to access the service provider contact information associated with a specific phone number.

Why does my agency need to register?

iconectiv, a leader in telecom technology, is the next NPAC administrator. In order to avoid any service disruption following the transition to the iconectiv NPAC, all law enforcement and public safety users must register by December 31, 2017 with iconectiv. The cutover from the existing provider to iconectiv will take place in March 2018.

How does my agency register?

Registration is free and begins by IVR and ELEP users contacting ivr@iconectiv.numberportability.com or ELEP@iconectiv.numberportability.com to request a registration form.