Criminal investigations can hinge on tracking down telephone information. Lawbreakers often take advantage of number portability by swapping telephones numbers from one Service Provider to another in order to evade detection. This can significantly hamper and delay investigations.
In the United States, the Number Portability Administration Center (NPAC) is the definitive source of up-to-date information disclosing which Service Provider owns a telephone number. Authorized Law Enforcement and Public Safety personnel who need this data for their investigations can quickly access that information via the Enhanced Law Enforcement Platform (ELEP). It provides instant, accurate and authorized telephone number data, available via an always-on, direct web-based interface or through an intuitive application programming interface (API).
To bolster the investigation efficacy, ELEP streamlines the way to obtain the most accurate telephone number data to aid in your investigation while ensuring it is always a secure and seamless process. ELEP leverages power and reach of the NPAC to provide the critical information you need, at the moment you need it.
Accuracy matters: Simple and secure access to the country’s authoritative database of porting information for pre- or post-paid wireless or wireline telephone numbers during your investigation.
Timeliness matters: Quickly look up and find information on up to 100 telephone numbers per query. Efficiently search by individual telephone numbers or by telephone number ranges.
Details matter: Telephone number porting can further complicate an investigation. Seeing a telephone number’s history provides precise time periods that can help shorten investigation time.
Subscribers of the ELEP service must login to access the secure portal. Once logged in, users can access telephone number information, which includes whether the telephone number has been ported as well as the current Service Provider of a specific telephone number or range of telephone numbers. The porting history of the telephone number and the Service Provider’s Law Enforcement Emergency Contact information is also accessible via the portal.
Existing customers who wish to renew will receive an email notification ~90 days before the contract termination date. Upon receipt, you will be asked to validate information for your primary, secondary and billing contacts as well as any third-party agents associated with your account. Once your eligibility status is confirmed, a Renewal Agreement will be emailed to you.
Please note that you must register separately for the Interactive Voice Response (IVR) service and the Enhanced Law Enforcement Platform (ELEP) service. Both services require separate registrations.
ELEP provides you with the following information:
IVR provides you with the following information:
Yes, registration is required for both the ELEP and IVR service. Agencies interested in accessing both services must register for each service separately To get started, select Register and fill out the form.
There is no fee to access the Interactive Voice Response (IVR) service. There is a subscription-based fee to access the web-based Enhanced Law Enforcement Platform (ELEP) service.
Click on the “Forgot Your Password?” link on the ELEP login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at +1 844-511-3537 or email ELEP@iconectiv.numberportability.com.
You must renew your ELEP subscription annually prior to the contract expiration date. Failure to renew prior to the expiration date could cause service interruptions.
You do not need to renew your IVR service, but you will need to validate your contact information each year.
ELEP access allows queries up to 100 telephone numbers or ranges per session. It also provides historical information on the telephone number.
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