IVR Service

Quickly Identify Service Provider of Record

Interactive Voice Response (IVR) Service

Number portability makes it convenient for anyone to switch their telephone service provider — but it can make investigations by law enforcement and public safety personnel more challenging. 

The Interactive Voice Response (IVR) is a free, telephone-based service for authorized law enforcement and public safety agencies that indicates the current service provider of record for specific telephone numbers that have been ported.  The IVR utilizes the most up to date information from the Number Portability Administration Center (NPAC) database. Users can get that information for up to 20 telephone numbers at a time.  

To access the IVR service, registered Users call 877-416-6551. New users get started by filling out and submitting the IVR Registration Form.  

If you have questions, please contact iconectiv at IVR@iconectiv.numberportability.com or call 844-511-3537.