Number portability gives consumers the ability to switch Service Providers, also known as telephone companies, while keeping their telephone number. This is a great convenience for millions of U.S. consumers; however, that convenience can make law enforcement investigations more complicated, by enabling bad actors to cover their tracks faster.
PortData Source Interactive Voice Response (IVR) is a free, telephone-based service exclusively available to authorized law enforcement and public safety agencies. It can aid a range of investigations by indicating the current Service Provider of record for a specific telephone number, after it’s been ported.
The IVR service accesses the most up-to-date information from the country’s Number Portability Administration Center (NPAC) database. It can indicate if a telephone number has been ported, the current Service Provider of record for a ported telephone number, and that company’s Law Enforcement Emergency Contact. It allows authorized law enforcement and public safety personnel with the ability to get information for up to 20 telephone numbers at a time. The end result: faster access to accurate telephone number data, so officers and agents can get in touch with the correct companies to aid in their investigations.
Registered users can access the IVR telephone service by calling +1 877-416-6551. This service is provided at the agency level and access PIN numbers are provided to the agency’s primary and alternate contacts listed on the registration form for PIN management and security purposes. Agencies can get up to 20 discrete PIN numbers for officers and/or agents to share. Once PINs have been issued, users can access telephone number information, which includes whether the telephone number has been ported, the current Service Provider of a specific telephone number and the Service Provider’s Law Enforcement Emergency Contact information.
Accessing the IVR requires a PIN number, which is provided after the registration has been processed. PIN numbers are assigned to the agency or to a division or unit within the agency. It is at the agency’s discretion on how to handle PIN allocations. A PIN can be shared throughout an agency or assigned to an individual agent. Generally, PIN numbers are available within 24-48 hours after the registration is processed. Instructions for PIN retrieval are provided to the primary registration contact.
ELEP offers fee-based, online access with historical porting information. It can aid in investigations by enabling identification of the current Service Provider of record of a given telephone number (up to 100 numbers at a time), individually or in ranges, and provides porting history.
IVR offers free, telephone-based access via a PIN. Users can utilize the assigned PIN code to determine the current Service Provider for a given telephone number that has been ported (up to 20 per session) and the Service Provider's law enforcement point of contact, which is vital for tracking down the user and call history of that telephone number.
Users of the ELEP service receive the following information:
Once IVR registration is successfully completed, the access PIN(s) will be available with 24 – 48 hours. Instructions for retrieval of the IVR access PIN(s) will be provided to the primary registration contact.
After the completed registration has been processed, users will receive a PIN to access the IVR system.
Access PINs for IVR service are assigned to the agency or a specific agency division/unit. Each agency division/unit can request up to 20 PINs per registration. The access PIN(s) are only provided to the agency’s primary and alternate contacts listed on the registration form for PIN management and security purposes. Agencies can handle PINs at its discretion (i.e., share a PIN throughout an agency or division or request individual PINs for each agent).