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FREQUENTLY ASKED QUESTIONS


What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).

Who is eligible for ELEP and IVR services?

  • Law Enforcement agencies, or officers of such agencies, of the United States or of a State or political subdivision that are empowered by law to conduct investigations of or to make arrests for violations of federal, state, or local laws.

  • Public Safety Answering Point (PSAP) entities of the United States or of a State or political subdivision, empowered by or contracted under law to operate or administer a PSAP facility to receive 9-1-1 calls, and as appropriate, dispatch emergency response services, or transfers or relay 9-1-1 calls to another public safety operator.

How do I find out which service is right for me?

IVR offers free, telephone-based access. You can utilize your assigned PIN code to look up a maximum of 20 numbers per session from any telephone.

ELEP offers fee-based, online access. It enables larger searches of up to 100 numbers at a time and users can search for individual numbers or a range of numbers.  Historical information is also available.

Click here to download the Comparison Chart

Can an agency access both ELEP and IVR?

Yes, agencies can access both services but must register for each service separately.

Who administers the NPAC?

iconectiv is the Local Number Portability Administrator (LNPA) for all U.S. 

What is LNP?

LNP stands for Local Number Portability. You may also hear it referred to as number portability or number porting.  Mobile number portability (MNP) or wireless number portability (WNP) refer to a type of LNP related to wireless or mobile numbers.

LNP was created as part of the Telecommunications Act of 1996 to give consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. Prior to LNP, consumers were required to get a new telephone number every time they switched service providers. Note that for wireline numbers, there are some geographical limitations to the consumer’s ability to porting their number.

For more technical information regarding how LNP works, click here.

What is the Local Number Portability Administrator (LNPA) and what are its responsibilities?

iconectiv is the LNPA for the United States.  As the LNPA, iconectiv manages seven regional databases that make up the U.S. NPAC.

The NPAC provides critical data that allows for:

  • Data administration for ported telephone numbers, service provider networks and audit administration
  • Mass changes, such as location routing number (LRN) transfers
  • Billing and cost appointments

How do I register?

Visit the Registration and fill out the form to start the process. 

Will my subscription automatically renew?

ELEP users must renew their subscription annually prior to the contract expiration date.  Failure to renew prior to the expiration date could cause service interruptions.

IVR users must validate their contact information each year. 

Must I be a registered user in order to access the ELEP or IVR service?

Yes, your organization or agency must be a registered User in order to access the service.

Is there a fee?

There is no fee to access the Interactive Voice Response (IVR) service. There is a subscription-based fee to access the web-based Enhanced Law Enforcement Platform (ELEP) service. 

Why should I use the ELEP service?

ELEP offers online access. It can aid in investigations by enabling identification of the current service provider of record of a given telephone number (up to 100 numbers at a time), individually or in ranges, and provides porting history. Download the ELEP/IVR Comparison Chart to compare the features of the ELEP and IVR services. 

How can I search for a telephone number via ELEP?

Once you have registered with the service, log in with your username and password, and begin your search. 

What information is provided when a search of a telephone number is performed via the ELEP service?

  • The current service provider
  • The Service Provider’s Law Enforcement Emergency Contact
  • Whether or not the number has been ported
  • The porting history of the number

Is there a limit to the number of telephone numbers that can be queried at one time?

ELEP access allows you to query up to 100 telephone numbers or ranges per session. It also provides historical information on the telephone number.

What if I can’t find my ELEP login information?

Click on the “Forgot Your Password?” link on the ELEP login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537.  

Will my ELEP subscription automatically renew?

ELEP users must renew their subscription annually prior to the contract expiration date.  Failure to renew prior to the expiration date could cause service interruptions.

Why should I use the IVR service?

Law enforcement and public safety personnel can use any telephone, anywhere, to access the IVR and determine the current service provider for a given telephone number that has been ported (up to 20 per session). Users also be able to identify the service provider's law enforcement point of contact, which is vital for tracking down the user of that telephone number and the call history.

How do I access the IVR?

You can access the IVR from any telephone, anywhere by calling 877-416-6551, after you have registered, received your PIN and had it validated. 

Is there a way to access the information online?

The IVR is a telephone-based service. Online access is available through the ELEP service. 

What information can I get about a telephone number from the IVR service?

  • The current service provider of record for a number that has been ported
  • The service provider’s law enforcement emergency contact
  • Whether or not the number has been ported

How many telephone numbers can be checked via the IVR at one time?

Up to 20 numbers per session.

Can PINs be shared? Are they assigned to an individual or an agency?

Access PINs for IVR service are assigned to the agency or a specific agency division/unit.  Each agency division/unit can request up to 20 PINs per registration.  The access PIN(s) are only provided to the agency’s primary and alternate contacts listed on the registration form for PIN management and security purposes.

How long does it take for a Law Enforcement IVR PIN to be assigned?

Once your company has successfully completed the IVR registration, the access PIN(s) will be available with 24 – 48 hours.  Instructions for retrieval of the IVR access PIN(s) will be provided to the primary registration contact.

Is the Law Enforcement IVR a free service?

Yes, the IVR for automated telephone number lookup is a free service offered to qualified law enforcement, and public safety agencies.

Will my IVR subscription automatically renew?

IVR users must validate their contact information each year. 

How can I reach the help desk?

How do I receive my bill?

You will receive your bill in the mail.

How can I request an IVR PIN?

After your completed registration has been processed, you will receive a PIN to access the IVR system.

How do I reset my pin for the IVR service?

Call the Help Desk at 844-511-3537.

How do I reset my password for ELEP?

You will need to contact iconectiv at ELEP@iconectiv.numberportability.com or call 844-511-3537.

What if I can’t find my ELEP login information?

Click on the “Forgot Your Password?” link on the login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537. Please note that ELEP users login to the website, IVR users access the system via telephone with a PIN.

The system states that the telephone number has “not been ported,” what does that mean?

"Not ported” means that the telephone number has not been moved to another service provider and that it still resides with the service provider originally assigned that area code and prefix.

  • The IVR service only provides the service provider information for numbers that have been ported.
  • The ELEP service provides the service provider information for non-ported and ported numbers.