The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).
IVR offers free, telephone-based access. You can utilize your assigned PIN code to look up a maximum of 20 numbers per session from any telephone.
ELEP offers fee-based, online access. It enables larger searches of up to 100 numbers at a time and users can search for individual numbers or a range of numbers. Historical information is also available.
Yes, agencies can access both services but must register for each service separately.
iconectiv is the Local
Number Portability Administrator (LNPA) for all U.S.
LNP stands for Local Number Portability. You may also hear it referred to as number portability or number porting. Mobile number portability (MNP) or wireless number portability (WNP) refer to a type of LNP related to wireless or mobile numbers.
LNP was created as part of the Telecommunications Act of 1996 to give consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. Prior to LNP, consumers were required to get a new telephone number every time they switched service providers. Note that for wireline numbers, there are some geographical limitations to the consumer’s ability to porting their number.
For more technical information regarding how LNP works, click here.
iconectiv is the LNPA for the United States. As the LNPA, iconectiv manages seven regional databases that make up the U.S. NPAC.
The NPAC provides critical data that allows for:
Visit the Registration and fill out the form to start the process.
ELEP users must renew their subscription annually prior to the contract expiration date. Failure to renew prior to the expiration date could cause service interruptions.
IVR users must validate their contact information each year.
Yes, your organization or agency must be a registered User in order to access the service.
There is no fee to access the Interactive Voice Response (IVR) service. There is a subscription-based fee to access the web-based Enhanced Law Enforcement Platform (ELEP) service.
ELEP offers online access. It can aid in investigations by enabling identification of the current service provider of record of a given telephone number (up to 100 numbers at a time), individually or in ranges, and provides porting history. Download the ELEP/IVR Comparison Chart to compare the features of the ELEP and IVR services.
Once you have registered with the service, log in with your username and password, and begin your search.
ELEP access allows you to query up to 100 telephone numbers or ranges per session. It also provides historical information on the telephone number.
Click on the “Forgot Your Password?” link on the ELEP login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537.
ELEP users must renew their subscription annually prior to the contract expiration date. Failure to renew prior to the expiration date could cause service interruptions.
Law enforcement and public safety personnel can use any telephone, anywhere, to access the IVR and determine the current service provider for a given telephone number that has been ported (up to 20 per session). Users also be able to identify the service provider's law enforcement point of contact, which is vital for tracking down the user of that telephone number and the call history.
You can access the IVR from any telephone, anywhere by calling 877-416-6551, after you have registered, received your PIN and had it validated.
The IVR is a telephone-based service. Online access is available through the ELEP service.
Up to 20 numbers per session.
Access PINs for IVR service are assigned to the agency or a specific agency division/unit. Each agency division/unit can request up to 20 PINs per registration. The access PIN(s) are only provided to the agency’s primary and alternate contacts listed on the registration form for PIN management and security purposes.
Once
your company has successfully completed the IVR registration, the access PIN(s)
will be available with 24 – 48 hours. Instructions
for retrieval of the IVR access PIN(s) will be provided to the primary
registration contact.
Yes, the IVR for automated telephone number lookup is a free service offered to qualified law enforcement, and public safety agencies.
IVR users must validate their contact information each year.
You will receive your bill in the mail.
After your completed registration has been processed, you will receive a PIN to access the IVR system.
Call the Help Desk at 844-511-3537.
You will need to contact iconectiv at ELEP@iconectiv.numberportability.com or call 844-511-3537.
Click on the “Forgot Your Password?” link on the login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537. Please note that ELEP users login to the website, IVR users access the system via telephone with a PIN.
"Not ported” means that the telephone number has not been moved to another service provider and that it still resides with the service provider originally assigned that area code and prefix.
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