FAQ

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About PortData Source

Who is eligible for PortData Source ELEP and IVR services?

  • Law Enforcement agencies, or officers of such agencies, of the United States or of a State or political subdivision that are empowered by law to conduct investigations of or to make arrests for violations of federal, state, or local laws.
  • Public Safety Answering Point (PSAP) entities of the United States or of a State or political subdivision, empowered by or contracted under law to operate or administer a PSAP facility to receive 9-1-1 calls, and as appropriate, dispatch emergency response services, or transfers or relay 9-1-1 calls to another public safety operator.

What service options are there?

ELEP offers fee-based, online access with historical porting information. . It can aid in investigations by enabling identification of the current service provider of record of a given telephone number (up to 100 numbers at a time), individually or in ranges, and provides porting history.

IVR offers free, telephone-based access via a PIN. Users can utilize the assigned PIN code to determine the current service provider for a given telephone number that has been ported (up to 20 per session) and the Service Provider's law enforcement point of contact, which is vital for tracking down the user and call history of that telephone number.

Click here to download the Comparison Chart

What information is provided when a search of a telephone number is performed?

Users of the ELEP service receive the following information:

  •  The current Service Provider
  • The Service Provider’s Law Enforcement Emergency Contact
  • Whether or not the number has been ported
  • The porting history of the number, including the Service Provider and the Law Enforcement Emergency Contact

Users of the IVR service receive the following information:

  • The current Service Provider of record for a number that has been ported
  • The Service Provider’s law enforcement emergency contact
  • Whether or not the number has been ported

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Number Portability

What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).

Who administers the NPAC?

iconectiv has been established as the next Local Number Portability Administrator (LNPA) in all U.S. regions.

What is LNP?

LNP stands for Local Number Portability. You may also hear it referred to as number portability or number porting. Mobile number portability (MNP) or wireless number portability (WNP) refer to a type of LNP related to wireless or mobile numbers.

LNP was created as part of the Telecommunications Act of 1996 to give consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. Prior to LNP, consumers were required to get a new telephone number every time they switched service providers. Note that for wireline numbers, there are some geographical limitations to the consumer’s ability to porting their number. For more technical information regarding how LNP works, click here.

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Account Management

Is registration required?

Yes, registration is required for both the ELEP and IVR service. Agencies interested in accessing both services must register for each service separately To get started, select Register and fill out the form.

Is there a fee for the service?

There is no fee to access the Interactive Voice Response (IVR) service. There is a subscription-based fee to access the web-based Enhanced Law Enforcement Platform (ELEP) service. 

What if I can’t find my ELEP login information?

Click on the “Forgot Your Password?” link on the ELEP login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537 or email ELEP@iconectiv.numberportability.com. 

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Support

How can I reach the help desk?

How do I receive my bill?

You will receive your bill via email or U.S. mail.

How do I reset my pin for the IVR service?

Call the Help Desk at 844-511-3537 or email IVR@iconectiv.numberportability.com.

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Who is eligible for PortData Source ELEP and IVR services?

  • Law Enforcement agencies, or officers of such agencies, of the United States or of a State or political subdivision that are empowered by law to conduct investigations of or to make arrests for violations of federal, state, or local laws.
  • Public Safety Answering Point (PSAP) entities of the United States or of a State or political subdivision, empowered by or contracted under law to operate or administer a PSAP facility to receive 9-1-1 calls, and as appropriate, dispatch emergency response services, or transfers or relay 9-1-1 calls to another public safety operator.

What service options are there?

ELEP offers fee-based, online access with historical porting information. . It can aid in investigations by enabling identification of the current service provider of record of a given telephone number (up to 100 numbers at a time), individually or in ranges, and provides porting history.

IVR offers free, telephone-based access via a PIN. Users can utilize the assigned PIN code to determine the current service provider for a given telephone number that has been ported (up to 20 per session) and the Service Provider's law enforcement point of contact, which is vital for tracking down the user and call history of that telephone number.

Click here to download the Comparison Chart

What information is provided when a search of a telephone number is performed?

Users of the ELEP service receive the following information:

  •  The current Service Provider
  • The Service Provider’s Law Enforcement Emergency Contact
  • Whether or not the number has been ported
  • The porting history of the number, including the Service Provider and the Law Enforcement Emergency Contact

Users of the IVR service receive the following information:

  • The current Service Provider of record for a number that has been ported
  • The Service Provider’s law enforcement emergency contact
  • Whether or not the number has been ported

What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).

Who administers the NPAC?

iconectiv has been established as the next Local Number Portability Administrator (LNPA) in all U.S. regions.

What is LNP?

LNP stands for Local Number Portability. You may also hear it referred to as number portability or number porting. Mobile number portability (MNP) or wireless number portability (WNP) refer to a type of LNP related to wireless or mobile numbers.

LNP was created as part of the Telecommunications Act of 1996 to give consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. Prior to LNP, consumers were required to get a new telephone number every time they switched service providers. Note that for wireline numbers, there are some geographical limitations to the consumer’s ability to porting their number. For more technical information regarding how LNP works, click here.

What is the Local Number Portability Administrator (LNPA) and what are its responsibilities?

iconectiv is the LNPA for the United States. As the LNPA, iconectiv manages seven regional databases that make up the U.S. NPAC.

The NPAC provides critical data that allows for:

·     Data administration for ported telephone numbers, service provider networks and audit administration

·      Mass changes, such as location routing number (LRN) transfers

·     Billing and cost appointments

Is registration required?

Yes, registration is required for both the ELEP and IVR service. Agencies interested in accessing both services must register for each service separately To get started, select Register and fill out the form.

Is there a fee for the service?

There is no fee to access the Interactive Voice Response (IVR) service. There is a subscription-based fee to access the web-based Enhanced Law Enforcement Platform (ELEP) service. 

What if I can’t find my ELEP login information?

Click on the “Forgot Your Password?” link on the ELEP login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537 or email ELEP@iconectiv.numberportability.com. 

Will my subscription automatically renew?

ELEP users must renew their subscription annually prior to the contract expiration date. Failure to renew prior to the expiration date could cause service interruptions.

IVR users do not need to renew their service but must validate their contact information each year. 

Is there a limit to the number of telephone numbers that can be queried at one time?

ELEP access allows queries up to 100 telephone numbers or ranges per session. It also provides historical information on the telephone number.

How long does it take for a Law Enforcement IVR PIN to be assigned?

Once IVR registration is successfully completed, the access PIN(s) will be available with 24 – 48 hours. Instructions for retrieval of the IVR access PIN(s) will be provided to the primary registration contact.

How can I request an IVR PIN?

After the completed registration has been processed, users will receive a PIN to access the IVR system.

Can PINs be shared? Are they assigned to an individual or an agency?

Access PINs for IVR service are assigned to the agency or a specific agency division/unit. Each agency division/unit can request up to 20 PINs per registration. The access PIN(s) are only provided to the agency’s primary and alternate contacts listed on the registration form for PIN management and security purposes. Agencies can handle PINs at its discretion (i.e., share a PIN throughout an agency or division or request individual PINs for each agent).

How can I reach the help desk?

How do I receive my bill?

You will receive your bill via email or U.S. mail.

How do I reset my pin for the IVR service?

Call the Help Desk at 844-511-3537 or email IVR@iconectiv.numberportability.com.

How do I reset my password for ELEP?

Users can contact iconectiv at ELEP@iconectiv.numberportability.com or call 844-511-3537 to have a password reset.

What if I can’t find my ELEP login information?

Click on the “Forgot Your Password?” link on the login page, enter your username and the email address associated with your account and a temporary password will be emailed to you. If you forgot both your username and password, you will need to call the Help Desk at 844-511-3537 or email ELEP@iconectiv.numberportability.com. Please note that ELEP users login to the website, IVR users access the system via telephone with a PIN.

The system states that the telephone number has “not been ported,” what does that mean?

"Not ported” means that the telephone number has not been moved to another Service Provider and that it still resides with the Service Provider originally assigned that area code and prefix.

  • The IVR service only provides the Service Provider information for numbers that have been ported.
  • The ELEP service provides the Service Provider information for both non-ported and ported numbers.