Account Management FAQs
- What if I can’t find my ELEP login information?
Click on the “Forgot Your Password?” link on the ELEP login page, enter your username and the email address associated with your account and a temporary password will be emailed. Those who forgot both their username and password will need to call the Help Desk at 844-511-3537 or email ELEP@iconectiv.numberportability.com.
- Will my subscription automatically renew?
You must renew your ELEP subscription annually prior to the contract expiration date. Failure to renew prior to the expiration date could cause service interruptions.
You do not need to renew your IVR service, but you will need to validate your contact information each year.
- Is there a limit to the number of telephone numbers that can be queried at one time?
ELEP access allows queries of up to 100 telephone numbers or ranges per session. It also provides historical information on the telephone number.
- How can I request an IVR PIN?
After the completed registration has been processed, users will receive a PIN to access the IVR system.
- How long does it take for a Law Enforcement IVR PIN to be assigned?
Once IVR registration is successfully completed, the access PIN(s) will be available within 24 – 48 hours. Instructions for retrieval of the IVR access PIN(s) will be provided to the primary registration contact.
- Can PINs be shared? Are they assigned to an individual or an agency?
Access PINs for IVR service are assigned to the agency or a specific agency division/unit. Each agency division/unit can request up to 20 PINs per registration. The access PIN(s) are only provided to the agency’s primary and alternate contacts listed on the registration form for PIN management and security purposes. Agencies can handle PINs at its discretion (i.e., share a PIN throughout an agency or division or request individual PINs for each agent).