Between email, WhatsApp, Facebook Messenger, Skype and text messaging, no one really needs a phone number anymore, right?
Phone numbers are as important as ever—even among people who spend most of their time online. 83 percent of U.S. adult internet users had a phone conversation with a customer service rep in the past year, Forrester Research says. And a Google survey found that 47 percent of mobile search users won’t do business with a company if they can’t find its phone number.
Those are just few reasons why the North American Number Portability Administration Center (NPAC) plays such a key role in both the US economy and everyday life.